Thank you for your response and all the details provided. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied. *Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. The behavior with the limited resolution with the "Microsoft Basic Display Adapter" as this basic driver does not enable all the features and capabilities of the integrated graphics processor.To upload and attach a file, use the "Drag and drop here or browse files to attach" dialog below the edit box.
txt file to your reply.Ĥ- What are the Blue Screen of Death (BSOD) error codes or error messages? To save the report, once the test is done, click on "File > View Results File" and attach the. If the issue persists, please kindly provide the following details:ġ- When did the issue start? Was there any Windows update or software/hardware change when the behavior occurred?Ģ- How are you connecting the monitor/display and the cable types? Are you using a straight-through connection with a single cable or any kind of adapters?ģ- Please provide an Intel® Processor Diagnostic Tool test. Based on the reports, it seems there are 5 newer BIOS available for your system: We also recommend checking with MSI* support if updating the BIOS may help to alleviate this behavior (for instance, improving system stability/compatibility with graphics drivers). However, instead of downloading the driver from Intel® Download Center (step 3), please use the graphics driver from MSI*, version 23.: If the system is currently running any other driver than the " Microsoft Basic Display Adapter" please follow the steps for Clean Installation of Intel® Graphics Drivers in Windows® 10: Just to make sure, when you mentioned that you have issues after installing the official driver for Intel® HD Graphics 630, do you mean the Intel® generic driver? If the answer is yes, we would like to recommend you testing with the customized driver from your motherboard manufacturer:
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